Helping Every Company Start A Blog
After our post the other day about blogging with Office 2007 and Movable Type Enterprise, we got some great conversations started about what it takes to help businesses start blogs in general.
One of the most exciting was Isabel Wang’s column at Web Host Industry Review, entitled “Six Apart: We Won’t Be Happy Until Every Company Can Have a Blog” It’s true! And Isabel’s one of the smartest thinkers in the web hosting business, so she offers some really useful insights for web hosts. Smart thinking always begets intelligent conversation, as evidenced by the first comment, in which John McKown outlines the challenge nicely:
- Most people that aren’t techies don’t see the value in blogging yet. They see it is as a fad and a bit of a waste of their time.
- Many businesses still see blogs as a potential liability.
- Many laypeople that I meet think that a blog is too large of a commitment for their time to keep a blog up.
- Many people hear FUD (Fear, Uncertainty, and Doubt) spread by the mass media about blogs, and they assume that bloggers are people with too much time on their hands.
And those are exactly the same concerns and fears that we hear while explaining blogs to companies. Combine that with some current bloggers’ unwillingness to embrace new kinds of blogging (“Blogging from Office? That’s lame!”) and we’ve all got our work cut out for us.
I talk a little bit about that work over on the E-consultancy site. In the interview, I was asked a bit about ” Why should a small business consider devoting precious resources to a blog, rather than other web marketing tools…?” and was pretty pleased with how the answer turned out:
The best reason for a small business to create and maintain a blog is because it’s the most cost-effective method of maintaining a relationship with important audiences like customers, potential customers, partners, or employees. A blog doesn’t need to be run in place of other tools - it can easily complement them. For example, many companies post the content from their email newsletters on their blogs, making the most of the content while also allowing for a level of interactivity and discoverability that email alone doesn’t provide.
We’re excited that such a great conversation has started around what it’s going to take to get every business blogging. What we’re clear about so far is that we need to tell more stories of success, and spend less time hyping scare stories or worrying about whether people are blogging the “right” way. Let’s get ‘em all started, and then help improve those business blogs once they’re up and running.
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I work for one of the largest financial organisations in Europe and I look at learning futures and learning systems. I've run some pilots for blogs, wikis and various discussion forums and I would disagree with some of those comments John McKown made.
Non-techies certainly see the benefits, once they are explained, and in fact it's mainly the techies who stop the project going forward.
Systems are non standard to their platforms and they eat system resources - my hosting company would agree with that.
He's definitely right with the fear, legal and security areas are the ones who put up the most barriers alongside the techies. Their views are that information needs to be restricted and controlled, and employees will just write anything with the conversations ending up talking about big brother, complaining about managers and pay, and creating law suits right, left and center.
When we're talking about learning areas, these people are perhaps the first to see their benefits and real world application, everyone else just stops them from doing the projects.
What is needed is to show that these systems are stable, secure, can work alongside other systems, require minimal maintenance and support, and are easy to use. These things can not be fully said with regards an MovableType installation, or indeed any blog installation I know about as yet.
There's also a huge required for real world examples. Examples of how blogs can aid knowledge capture and retention, can provide a strong communication tool, and can actually aid businesses.
The more case studies and real world examples the better.
Very usefull